So you’ve been getting disconnected
from the Internet regularly, and are looking for some answers? We at
ByteSite, have provided a list of common problems, remedies, and things
to check, in order to resolve a very common, but annoying problem.
Picking Up Other Phones on the Same
If someone in your house picks up another
phone that is on the same extension (like a double-adapter) as the
modem, this can be one very obvious, but often, unknown reason, for a
line drop out. Informing other family members not to pick up the
phone will fix this problem.
Telstra Touch Phone
If you received, from Telstra, a Touch
Phone 2000 when your phone line was installed and you have one
connected to the same phone number somewhere else in the house; this
could be causing the problem. The Telstra Touchphone 2000 will draw
some electricity from the phone line every ten to twenty minutes to
keep the numbers that are programmed into the 'speed-dial' buttons (the
Touchphone will even do this if there are no numbers programmed -
redial). The amount of current they draw is enough to disrupt your
connection to ByteSite. Try unplugging all the other phones in the
house before you dial in, in order to determine if they are causing your
Fax Machines are a big culprit as well.
Most faxes are used to being on their very own phone line for
incoming and outgoing calls and will send a current along the line
to detect if the line is in tact (some faxes will inform you if
there is no line attached). If you are connecting to ByteSite using
your fax line, it is recommended that you remove your fax from the
Call Telstra. We have had several
customers who have convinced Telstra that they have problems, and a
different connection point in the exchange fixed the problem. One
problem that is common is bad Line Noise.
Always turn it of while on the net (dial
#43# to disable and *43# to activate when you have finished.) Most
people will assume that call waiting is not available to their phone
number, however Telstra enabled call waiting in all of their
Exchanges in early 1997 and is enabled by default when a Telstra
technician installs a new phone line.
Maximum Time Used for the Period of Your
If the type of account you have has a
limit as to the number of hours allocated, this will cause
disconnection. You are able to regularly check the amount of time you
have used on your account, through our home page, which is http://www.bytesite.com.au/.
Once you have bought up the home page, click on Members Services. It
will then prompt you to type in your username and password. Once typed
in, click on OK, and a screen will display your personal details. Below
that, will be two options, one with the wording "Change Personal
Information" and the other "Accounting Information".
Click on Accounting Information, and a screen will appear, with four
options, for various periods of time. Select the relevant period, and
click on Submit. A screen will appear with a list of logon and logoff
times, along with the amount of data downloaded and uploaded, and the
amount of time used. If you scroll down (if necessary), at the bottom of
the page, a list of totals should be visible.
If you find that you have used all your
time, and are unable to login to check the amount of time you have used,
contact ByteSite on 1300 732 708.
Internet Explorer Auto-Disconnect
Is Internet Explorer set to disconnect
after 20 minutes idle time? Double click on My Computer and double click
on Dial Up Networking. RIGHT click on the ByteSite icon, and select
Properties. Under the General tab, select the Configure button, located
just below, the type of modem specified. Click on the Connection tab,
and there will be an option 'disconnect if idle for more than...".
If there is a tick in the box just before this option, take the tick
If you open a connection using Internet
Explorer and use another program for 20 minutes or so, Internet Explorer
will consider idle time as time that Internet Explorer is not being
used. Even if you're downloading a file using Internet Explorer for
longer than 20 minutes.